How is hotel text messaging different?
Text messaging lets hotels send the very best answer to guests, whether or not they are even on premises! Receiving a text message on your mobile phone is a more convenient alternative to the pen and paper you find all over hotels today.
Since every transaction is recorded, hotels have a valuable tool for understanding their guest needs as well as which local restaurants, retailers and entertainment options do the best job of satisfying their guests. Maintaining a 360 view of current local market conditions is essential to the important task of helping guests who falter in their travels.
With 244 billion text messages sent worldwide every month, people are already using mobile phones and text messaging as an indispensible productivity and relationship management tool.
How would a guest use text messaging?
Even the busiest of travelers appreciates choice, when appropriately presented. Besides directory information and mobile coupons, guests often look for driving directions, key facts about the hotel, local weather and radio station listings, and the like. A late check-out option, or notification of earlier airplane departure times are also appreciated.
Unlike traditional hotel interactions, which take place at the front desk or on the house phone system, a text message can be sent to more than one person at the same time. For example, a hotel can notify attendees of a given conference of a schedule change with a single alert.
How do we support every guest, even if they don't have a mobile phone?
ConnectMe 360 understands every service request is an opportunity to advance the hotel's relationship with the guest. Whether or not the guest is fluent with text messaging, ConnectMe provides a number of ways for hotels to support guest service requests:
- Voice (interactive voice response)
- Text messaging (originated by guest or by web application)
- Print (Adobe Acrobat)
- Web or Email
With ConnectMe 360's comprehensive, reliable wireless messaging platform, and its focus on the hospitality business, you'll be able to create powerful guest experiences that take advantage of the many benefits of the global wireless world.
